Last updated: 17 August 2026
These Terms of Service set out the terms on which LB Consulting ("LB Consulting", "we", "us", "our") provides HR consultancy and related services to clients ("you", "your", "Client").
These Terms are incorporated into, and form part of, every quote, proposal, engagement letter, or scope of work we issue. By accepting a quote or proposal, or by asking us to start or continue work (whether by email, verbally, or otherwise), you agree that these Terms apply and are binding on you.
1. Our services
LB Consulting provides practical HR consultancy for small to medium businesses, including but not limited to:
- HR administration and compliance - employment agreement review and updates, employee handbooks and policy development, HR audits and compliance checks, and HR templates, letters, and documentation
- People and talent support - job descriptions, recruitment coordination, interview frameworks and selection guidance, onboarding and induction, performance management support, and disciplinary and capability process guidance
- HR projects and process improvement - HR process reviews, performance and development frameworks, culture and engagement check-ins, change management, and manager tools, templates, and training
The specific services we provide to you will be set out in a quote, proposal, or scope of work. We will use reasonable care, skill, and our best efforts to deliver those services within the agreed timeframe and scope.
You agree to give us complete and accurate information, to make timely decisions, and to provide anything we reasonably need from you to do the work.
LB Consulting provides HR and people-management advice - we do not provide legal advice, and nothing we say or write should be treated as legal advice. Where a matter needs a lawyer, we'll say so, and can refer you to one if helpful.
If you're ever unhappy with our services or advice, please raise it with us directly and as soon as possible so we can put it right.
2. Fees and payment
Fee basis
Our fees are charged either on an hourly basis or as an agreed fixed project fee, as set out in your quote or proposal. All fees are $140.00 per hour unless stated otherwise.
Where we give you an estimate, it's an indication only - the final fee reflects the actual time spent (for hourly-rate work) or the agreed project fee. If it looks like a piece of work will meaningfully exceed an estimate, we'll raise this with you before continuing.
Work outside the agreed scope - additional tasks, meetings, or changes you request - will be charged separately, at our current rates.
Expenses
Where relevant to a project, we may charge for reasonable expenses such as travel, printing, or third-party costs, agreed with you in advance where practical.
Payment terms
We invoice fortnightly, and payment is due within 14 days of the invoice date unless we've agreed otherwise in writing.
If an invoice isn't paid by its due date, we may pause further work until payment is received, and may charge interest on the overdue amount and recover reasonable debt-collection costs.
Any dispute about an invoice must be raised with us within 14 days of you receiving it.
Cancellation or reduced scope
If you cancel, postpone, or significantly reduce agreed work after we've accepted a quote or proposal, you agree to pay for all work completed to date, plus a cancellation fee reflecting time reserved and preparatory work, for example 50% of the remaining fee.
3. Intellectual property
Templates, frameworks, tools, and materials that LB Consulting owned or developed before, or independently of, an engagement remain our property. Nothing in these Terms transfers ownership of that pre-existing material to you.
Deliverables we create specifically for you as part of an agreed scope of work (for example, a tailored employee handbook or a specific policy document) belong to you once paid for, for use in your business.
We may re-use general knowledge, skills, and non-confidential templates or frameworks developed during an engagement in our work for other clients, provided we don't disclose your confidential information in doing so.
Where content contributed by your employees or workshop participants forms part of a deliverable, you're responsible for ensuring you have the right to use it and that it doesn't infringe anyone else's rights.
4. Confidentiality
We treat information about you, your business, and your people as confidential, and we won't disclose it except with your consent, where reasonably necessary to deliver the services, or where required by law.
We'll take reasonable steps to keep confidential information secure. On request, we'll return or securely destroy confidential material, though we may retain a copy where needed for our own records, insurance, or legal obligations.
5. Privacy
We collect and use personal information (such as names, roles, contact details, and information shared during our work) only as needed to deliver our services, keep appropriate records, and meet our legal obligations, in line with the Privacy Act 2020.
Where you give us personal information about a third party (for example, an employee), you'll make sure that person is aware of how their information may be used under these Terms.
We'll take reasonable steps to keep personal information secure, and will only keep it for as long as we have a genuine reason to.
If a privacy breach occurs that's likely to cause serious harm, we'll notify the Privacy Commissioner and affected individuals as required by the Act.
You can ask to access or correct personal information we hold about you by contacting us at lauren@lbconsultants.co.nz. You can also complain to the Office of the Privacy Commissioner if you feel your privacy has been breached.
For more detail, see our Privacy Policy.
6. Use of materials and marketing
Templates, tools, and resources we provide are for your internal use, unless we've agreed in writing that you can share or publish them. If you do share them, you're responsible for making sure that doesn't breach anyone's rights, and we won't be liable for how they're used outside the scope of our engagement.
With your permission, we may reference our work together (for example, as a testimonial or case study) for marketing purposes. We won't do this without first asking you.
7. Liability
To the maximum extent the law allows, LB Consulting won't be liable for indirect or consequential loss, or loss of profit, revenue, or business opportunity, arising from our services.
Where you're acquiring our services for business purposes, you agree the Consumer Guarantees Act 1993 doesn't apply, and that the relevant provisions of the Fair Trading Act 1986 are contracted out of, to the extent the law allows.
Where we are liable to you, our total liability is capped at the fees paid for the relevant services, except where the law doesn't allow this limit.
We won't be responsible for loss caused or contributed to by inaccurate or incomplete information you or your team provide, or by your breach of these Terms.
8. Indemnity
You agree to indemnify LB Consulting against claims, losses, or costs arising from your breach of these Terms, or from information or materials you provide that are inaccurate, misleading, or infringe someone else's rights.
9. General
We may update these Terms from time to time. Changes will apply to new engagements, and we'll give reasonable notice before they apply to work already underway.
If any part of these Terms is found to be unenforceable, the rest will continue to apply.
These Terms are governed by New Zealand law, and the parties submit to the exclusive jurisdiction of the New Zealand courts.